The Privacy Policy, Deposits & Withdrawals, Offers and Rules sections of the Greatbet homepage all form part of our Terms & Conditions.
Bet Acceptance
As we offer a Request A Bet service (RAB) - an email is sent out when bets are accepted or declined. Where bets have been declined, a reason for this will be given. We cannot be held responsible for any email, accepting or declining a bet, not received by the customer. All bets are also listed under ‘My Bets’ in your Greatbet account. We do not consider acceptance of the bet reliant on the customer receiving an acceptance email, as the bet acceptance is also listed in your account.
Greatbet may choose to refuse bets (or part of any bet) at our discretion. On occasions, we may accept a bet at reduced stakes. For example, a customer requests £500 win on a selection and instead of declining the full amount, we may accept part of the stake, e.g. £250. This would only happen if company liabilities have been reached on that particular selection.
We reserve the right to refuse or void any bet received after the ‘off’, the onus is on the customer to allow sufficient time for the bet to be requested and processed.
Mule accounts, third-party use and sign-up offer abuse
1. Personal accounts
Your Greatbet account must be registered in your own name and operated solely by you for your own gambling. You must not open or operate an account on behalf of another person, allow another person to control your account, or sell, rent, lend or transfer access to it. Accounts used in these ways are sometimes called “mule accounts”.
2. Sign-up offers and promotional abuse
Sign-up offers, welcome bonuses, free bets and other promotions, including “Bet £20, Get £20”, are available only to customers who meet the published eligibility conditions. Unless the specific offer expressly states otherwise, each individual is entitled to claim the sign-up offer once.
The following activities are prohibited:
- Opening or using multiple accounts, including accounts in other people’s names, to claim an offer more than once.
- Using false, stolen or borrowed identity information to obtain an offer.
- Recruiting or paying others to open accounts so that you can control their betting or claim promotional benefits through them.
- Allowing another person to operate your account or claim an offer through it in return for payment, commission or a share of winnings.
- Coordinating accounts under common control to obtain promotional benefits that the person controlling them would not otherwise be entitled to receive.
- Using another account to bypass a promotional exclusion, account restriction or self-exclusion.
Simply winning, taking advantage of an advertised offer within its conditions, or placing the same bets as other customers does not, by itself, constitute abuse.
Unsettled promotional bets
Where an investigation establishes that a free bet or other promotional credit was obtained through a breach of the mule account, third-party use or sign-up offer provisions above, we will void any unsettled bet funded entirely by that improperly obtained benefit. The promotional stake will be cancelled and will not be returned as cash or reissued as promotional credit. No winnings will be payable from the voided bet.
This provision does not apply to qualifying bets placed using your own money. It applies only to promotional bets placed after this provision takes effect.
3. Investigation
Where we have reasonable grounds to suspect a breach, we will temporarily restrict further deposits, betting and promotional participation while we investigate. We may request information reasonably necessary to verify account ownership, control, funding and promotional eligibility. We will assess the available evidence and complete our review without unnecessary delay.
4. Confirmed breaches and account balances
Where a breach is established, we will close the accounts involved in that breach.
Where a promotional benefit was obtained through the breach, we will cancel the unused benefit and remove only winnings directly attributable to that improperly obtained benefit. We will explain the relevant breach and how any balance adjustment has been calculated, unless legally prevented from doing so.
Account closure or promotional ineligibility will not itself invalidate bets already accepted using customers’ own funds. Those bets will be settled under the rules applicable when accepted, unless a separate lawful and enforceable basis requires a different outcome.
Deposits and winnings from customers’ own funds will not be automatically confiscated. Withdrawals will be delayed only where reasonably necessary for lawful fraud prevention, verification or other legal or regulatory obligations. Any remaining funds lawfully due will be returned following the necessary checks.
5. Challenging a decision
Customers can challenge a decision through our Complaints Procedure and, where eligible, refer an unresolved dispute to our independent alternative dispute resolution provider.
Telegram Rules and Terms & Conditions
Confirmation Message & When is a Bet Considered Struck?
If customers chooses to Telegram their bets to us, then they understand that Greatbet may choose to refuse bets (or part of the bets) at their discretion. Customers may not always receive a text confirmation back before the start of the event. Greatbet rules consider the bet to be struck when we reply to your message with a Bet Confirmation Message. If customers do not receive a Bet Confirmation Message before the start of an event, then the responsibility is with the customer to check their Account under My Bets.
In the event that the customer fails to receive our Bet Confirmation Message ‘Your wager has been confirmed’, Greatbet will demonstrate to the customer that the bet confirmation message was sent either before, or at the start of the event via the digital timestamp which Telegram provide.
We do not recommend betting by Telegram when close to the event start time and ideally, we advise customers not to Telegram their bets to us within 2 mins of the advertised start time.
Deleted Messages
Our bet confirmation message’ is the final confirmation and the bet is considered as placed by all parties. In the event of you deleting your message, our bet confirmation message will confirm the bet has been struck and placed via our system.
Deleting messages is strictly prohibited. If we believe you are deleting messages to gain an unfair advantage or cheat the system then we will ban your account from this service.
Betting with Available Funds
Bets placed by Telegram must be staked appropriately within the customers available funds. If you have insufficient funds for the bet request, we will proportion the stake accordingly e.g. £10 Each Way requested, £15 in balance = £7.50 EW would be struck. It is the customers responsibility to be aware of their available funds and can request a balance directly from Telegram at any time.
Late Bets
Bets received after the off of the event will be considered void and will not stand regardless of when the Telegram was sent. The time on our phone system, powered by Telegram will state the time that we received the text. If it is after the official start time of an event, the bet will be void. If Greatbet chooses to accept a late bet we will make the customer aware that the bet has been struck during the event.
Security
It is your responsibility to ensure the security of your mobile phone and Telegram account. Other than where Greatbet has been negligent, we will not be liable for any loss that you may incur as a result of misuse or unauthorised use of your mobile phone number or account with us, whether fraudulent or otherwise.
Palpable Errors
As all bets are processed manually, it is possible that errors occur due to our systems, data feed or staff. In such cases, we will always refer to the original bet request and data and amend any errors made. This could include, re-settling of bets, adding or deducting funds from your account and deducting from future returns and/or seeking refund via bank transfer or by card.
IT Failures
We cannot be held responsible for any bet not being accepted or placed, or if you are disconnected from the website for any reasons, including internet connection, computer malfunctions or telecoms failure. If our request a bet site is unavailable for any reason, we cannot be held responsible.
The balance of your account will always be recorded on our server. The balance on the server, when logging into your account, after you have been disconnected, will reflect the balance after completion of the last bet prior to any disconnection.
Card Processing Payments
Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete a card transaction.
It's the cardholder's responsibility to know the laws concerning online gambling in the Cardholder's country.
We prohibit the participation of website's services to individuals under a lawful age.
It's recommended that the Cardholder retain a copy of Transaction records, website terms and conditions, and specific game rules.
All legal disputes related to card processing are handled under English law.
Segregation of Funds
We are required by our licence to inform you about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency.
Although customer funds are kept in accounts separate from business accounts, they would form part of the assets of the business in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: not protected
Funds are not protected in the event of insolvency: not protected segregation.