Greatbet are Registered with Gamstop.
We take Socially Responsible Gambling seriously and we want our customers to gamble responsibly and within their means. Gambling should be enjoyed as an entertainment and not seen as a way to make money. Gr8odds have put in place a number of measures to protect our customers and promote a responsible gambling culture. Most people do gamble responsibly but for some, gambling may become a problem.
We have the following measures in place to help:
Setting of Deposit Limits, Time-outs and Self-Exclusion.
We also advise all our customers to only gamble what they can afford to lose, to keep track of the time and amount that they gamble and that they do not chase losses. If customers feel they have any issues with their gambling, they should speak to a member of our team support@greatbet.co.uk
Deposit Limits
Deposit limits can be set on a RAB account at any time. The minimum amounts that can be set are £10 Daily, £20 Weekly and £50 Monthly. Any request to increase a deposit limit will take 24 hours to be applied.
DEPOSIT LIMITS ARE NET:
If a customer withdraws more than their pre-set limit, they will be able to deposit again, up to their limit, within the time period. For example, a monthly limit is set to £200. The customer deposits £200 during the month, wins £300 and withdraws all £300. The customer is still able to deposit another £300 within the month.
Daily limits start at the beginning of each trading day and end at 23.59 the same day.
Weekly limits start on Mondays and end at 23:59 on Sundays. Please note, our weekly deposit limits are not 7-day rolling.
Monthly limits start on the 1st of each month and end on the last day of the same month. Please note, our monthly deposit limits are not 30-day rolling.
We advise customers set deposit limits on their account upon opening.
To apply a deposit limit to your account, please email support@greatbet.co.uk
Time-Out
Customers can take a break from their gambling by applying a Time-out on their account. This can be requested under the account section on our banking pay portal. Time-outs can be set between 48 hours and 6 weeks. To apply a Time-out longer than 6 weeks, please email support@greatbet.co.uk
You will be unable to access your account during this time.
Neither you nor any person at Greatbet will be able to overturn the Time-out within this timeframe. When this has elapsed, your account will automatically be reactivated and you will be able to log in, deposit and play again.
Self-Exclusion
Customers who feel they may have problems with their gambling, and, the above measures are not working, are advised to consider Self-exclusion. This means that accounts are closed for a longer period (usually 12 months) and customers cannot gamble during this time. Once a self-exclusion request has been made, it cannot be reversed. At the end of the self-exclusion, customers need to contact us to re-activate their account and a 24-hour cooling period will apply before an account can be re-opened.
To self-exclude from your account, please email support@greatbet.co.uk
If customers do exclude themselves from our site, we recommend doing so from any other betting accounts they may have. Gambling support services are available to customers who need gambling support.
If you are considering self-exclusion, you may wish to register with GAMSTOP.
GAMSTOP is a free service that enables you to self-exclude from online gambling companies licenced in Great Britain.
To find out more and to sign up with GAMSTOP, please visit www.gamstop.co.uk
Other Gambling Support
MOSES (Multi Self-exclusion scheme) 0800 294 2060
GAMCARE 0808 802 0133 www.gamcare.org.uk
GAMBLERS ANONYMOUS 0330 094 0322 www.gamblersanonymous.org.uk
BEGAMBLEAWARE 0808 802 0133 www.begambleaware.org
GAMBLING COMMISSION www.gamblingcommission.gov.uk
Gr8odds Limited donate yearly to Gamble Aware.
Know Your Customer
What is KYC?
As part of our legal responsibility, we must satisfy ourselves that you are who you say you are, and you are over 18 years of age. This process is called Know Your Customer.
Accounts will not be activated until we have verified your identity. To ensure we complete the process as quickly as possible, please respond to any information requests we send to you by return.
How do I verify my identity?
We partner with AgeChecked and Smart Search for our verification process and run checks on all customers at registration and on first deposit. We may also contact you to provide documentation to verify your identity.
- These documents may include:
- Passport
- Drivers Licence
- Bank statement with address displayed
- Contract or bill from a utility supplier with address displayed
Source of Funds Request
As a betting operator, licenced and regulated in the UK, we have a licencing obligation to know that the source of the funds that customers use to transact with us is legitimate. When certain limits and thresholds are reached, it will be necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use.
What information should I send?
We will need evidence to identify and support the source and value of the funds you use to transact with. This could be
- Proof of earnings - Payslip/Director remuneration/Dividends/Pension
- A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
- A Trust deed clearly showing a consistent entitlement to funds
- An account statement showing funds recently won from another company
- Dated proof of a payment made to you
- Other clear evidence that would support "affordability" in relation to your business with us
How will the information be used?
Any information provided will be treated in the strictest confidence. The information you provide will only be used to establish that the money you use to transact comes from legitimate sources, such that we can discharge our regulatory obligation.
What will happen if I do not send in proof of my source of funds?
Unfortunately, if you cannot provide us with sufficient information, we may have to restrict or suspend your account.